Privacy Policy

1. Introduction

TailText ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the TailText website and related services (including sign-in, subscriptions/credits, the editor and AI features, export features, and more; collectively, the "Service").

We do not sell your personal information.

2. Information We Collect and Process

To provide the Service and keep it secure, we may collect or process the following categories of information (depending on how you use the Service):

• Account and authentication information: such as your email address, display name/avatar, and authentication details used to sign you in (if you use a third-party sign-in provider, that provider may send us basic profile information you authorize).
• Subscription, credits, and transaction information: such as subscription status, order/transaction identifiers, credit balance and usage records. Payment card information is typically processed directly by our payment provider; we do not store full card numbers or security codes in our systems.
• Content you create or submit: such as text you type in the editor, context you submit to AI features for generation/continuation, and content you save or export.
• Usage and device information: such as basic logs, diagnostics, performance metrics, approximate usage statistics (e.g., request counts, generation counts, credits/token usage), and signals used for security and abuse prevention (e.g., IP address and access time).
• Cookies/local storage: used to keep you signed in, remember preferences, and ensure the Service operates properly (see Section 5).

Note: when you use AI features, your input is used to generate outputs. To fulfill your request, we may need to send necessary text snippets to third-party AI model providers for processing.

3. How We Use Information

We use the information described above to:

• Provide, maintain, and improve the Service (e.g., sign-in, editing and exporting, AI generation/continuation, subscription and credit accounting).
• Handle billing, reconciliation, customer support, and notifications (e.g., subscription status changes, payment results, responding to your requests).
• Ensure security and prevent abuse (e.g., detecting anomalous traffic, limiting automated abuse, investigating incidents and outages).
• Meet legal and compliance obligations (e.g., responding to lawful requests, or retaining records as required by applicable law).

4. Sharing and Third-Party Services

We may share your information in the following situations (only as necessary to achieve the purposes described):

• Authentication and sign-in: if you use Google or other third-party sign-in providers, we interact with them to complete the authentication flow.
• Payments and subscriptions: we use third-party payment/subscription providers to process payments and manage subscriptions, and we may receive identifiers and status information related to your transactions.
• AI model services: when you use AI features, we may send the content necessary to fulfill your request to third-party model providers to generate outputs.
• Infrastructure and operations: we may use hosting, database, logging, monitoring, and email service providers to operate and maintain the Service.
• Legal and compliance: when reasonably necessary to comply with law, protect users and public safety, or enforce and protect our legal rights.

Third-party providers' processing of data may be governed by their own terms and privacy policies. We encourage you to review those policies.

5. Cookies and Local Storage

We may use cookies or similar technologies to keep your session active, enable core site functionality, remember preferences (such as theme), and perform basic security and performance analysis. You can manage or clear cookies via your browser settings, but doing so may cause some features to stop working (for example, staying signed in).

6. Data Retention

We retain information for as long as needed to fulfill the purposes described above, which typically includes:

• Account information: retained while your account is active; if you request deletion, we will process it within a reasonable period (subject to legal and compliance requirements).
• Subscription and transaction records: may be retained for a period as required for legal, tax, audit, or dispute resolution purposes.
• Logs and security records: typically retained for limited periods for security, abuse prevention, and troubleshooting.
• Content submitted to AI: may be processed temporarily to fulfill your request; whether it is stored and for how long depends on the specific feature and service configuration at the time.

7. Security Measures

We implement reasonable technical and organizational measures to protect your information (such as encrypted transmission, access controls, and least-privilege principles). However, no system can be guaranteed to be 100% secure.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights, such as:

• Accessing, correcting, or updating your account information.
• Requesting deletion of your account and related data (subject to legal and compliance requirements).
• Objecting to or restricting certain processing (where applicable).

10. International Data Transfers

We and our service providers may process data in different countries/regions. Where cross-border transfers occur, we take reasonable measures to protect your information as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice by posting the updated policy on this page (or by other appropriate means). Your continued use of the Service indicates you understand and agree to the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, or would like to request access or deletion of your data, please contact us at:[email protected]。